terça, 02 de junho de 2020

Johnson & Johnson oferece oportunidade de trabalho para Analista de Social CRM

 Johnson & Johnson oferece oportunidade de trabalho para Analista de Social CRM , em SP, conforme descrição a seguir:


Subject Matter Expert of Social Media Programs: Acts as the primary liaison between Consumer Care and internal partners Digital and Mkt to develop strategy on how CCC fits into a given initiative’s marketing objectives and execution plans. Business Team Liaison for social media initiatives. Serves as a LATAM subject matter expert on social media programs and any other activation related with social media.

  • Proactively ensures consumer feedback, issues, trends, insights and opportunities are shared and understood by business partners.


  • Connection with CCC teams (Global, Regional and Local): guarantee alignment with global objectives and initiatives, guarantee processes and activities alignment, best practices sharing and regional harmonization.


  • Crisis Process: primary liaison between Business partners and 3rd-party vendors to guarantee crisis monitoring with periodical updates related to J&J digital assets and traditional communication channels.


  • Business Relations: primary liaison with Business partners to build and implement annual relationship plan aligned with strategies of the main brands.


  • Connection with Operations: Supports activation of social media initiatives at 3rd-party vendor for seamless integration of projects and initiatives into Operations.



Education and Experience

University grade

Understanding of social media space

Consumer focus and fanatical service ethic

Minimum 5 years of work experience

Minimum 3 years of contact center experience / Social CRM

Language Requirements: English required (fluent-mandatory) and Spanish (intermediate)

Knowledge, Skills and Abilities

  • Strong interpersonal and communication skills
  • Proactive behaviour
  • Ability to manage requirements of multiple stakeholders and deal with all organizational levels effectively
  • Strong analytical ability, comfortable with query and spreadsheet tools
  • Evidence of ability to think beyond the “givens”
  • Ability to manage people, build relationships and teamwork
  • Excellent written and verbal communication skills
  • Ability to respond to quickly changing situations with agility – sense of urgency
  • Ability to multi-task and to work in a fast-paced and continually changing environment

Os interessados deverão enviar os CVs para o email : lfabio@its.jnj.com





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